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10 EASY STEPS FOR WORKING WITH KENDOR

KenDor sells fabric at wholesale to the trade only.  You will need to set up an wholesale account prior to being able to order fabric.

Our goal is to get you what you need in the most efficient way possible so we've outlined recommended steps to ensure that your experience is as quick and predictable as it can be.  

Any text below that is blue is a clickable link to more information.

 STEP 1
  • Order Shade Cards from our website
    • You will receive notification of shipping including tracking details.
    • We aim to ship shade card requests within 2 business days but occasionally it may take up to 5 business days for your order to be processed.
STEP 2
  • Receive your shade cards as well as the contact details for your assigned KenDor representative
    • Request pricing for the items you are interested in purchasing by emailing askus@kendortextiles.com or your Sales Representative.
STEP 3
  • Order sampling fabric through your Sales Representative
  • Use either:
  • Include signed Credit Card Form (click here to review our Payment Terms)
  • Make sure to include any special details on your Purchase Order - custom color lab dip approval color codes, time sensitive dates, ship-to address, specific shipping carrier, etc.
  • You will receive an order confirmation back from us that includes estimated ship date (Lead Times) from our facility & pricing for each of the items on your order
STEP 4
  • Confirm by email to your representative that your Order Confirmation details are correct and/or advise revisions as necessary.
STEP 5
  • When your order is ready to ship, your credit card on file will be charged for the full value and you will receive an invoice notification that includes the actual quantity shipped (+/- Tolerances), the tracking details (bottom left of invoice) as well as the shipping cost.
STEP 6
  • Receive & Inspect (Quality Claims) your fabric then start production.
STEP 7
STEP 8
  • Wash & Wear test - we provide recommended care but it is your responsibility to test and confirm care instructions for your specific garments.
STEP 9
  • Conduct any additional testing required to ensure viability for your purposes - depending on what you will be using the fabric for, other tests may be necessary (i.e. flammability, tensile strength, pilling, color fastness, etc.).
STEP 10
  • Place bulk order through your Sales Representative
    • Repeat STEPS 3-6 and 7-10 (as necessary)