10 STEPS TO WORKING WITH KENDOR

KenDor sells fabric at wholesale to the trade only.  You will need to set up an wholesale account prior to being able to order fabric.

Our goal is to get you what you need in the most efficient way possible so we've outlined recommended steps to ensure that your experience is as quick and predictable as it can be.  

STEP 1: ORDER SWATCH CARDS FROM OUR WEBSITE

Tracking details will be included in an email notification after order is placed.

  • We aim to ship shade card requests within 2 business days but occasionally it may take up to 5 business days for your order to be processed.
STEP 2 : RECEIVE YOUR SWATCH CARDS & REQUEST PRICING

Your sales rep information will be included in your swatch card package - do not throw this out!

Pricing can be given for the items you’re interested in purchasing via email to your sales representative. If you do not have your sales rep details, please email askus@kendortextiles.com.

STEP 3: ORDER SAMPLE YARDAGE/METERS THROUGH YOUR SALES REP

This step requires you to fill and sign two forms

You also need to be aware of the below information before placing your order:

  • MINIMUM ORDER QUANTITIES
    • Initial sampling MOQ: 5 meters*
    • After sampling MOQ: 10 meters

    * Sampling can only be done once per color per item. Ongoing sampling of the same item is subject to approval.

  • PLUS AND MINUS TOLERANCES:
    • Stock Items per color (listed in m/y):
      • Less than 10 = 50% (max 5 +/-)
      • 11 - 39 = 20% (max 8 +/-)
      • 40 - 99 = 10% (max 10 +/-)
      • 100 - 499 = 5% (max 25 +/-)
      • More than 500 = 3% (max 4.5 +/-)
    • Custom Items per color:
      • Less than 300 = 20%
      • 300-500 = 10%
      • More than 500 = 5%
  • LEAD TIMES:
  • Order Processing Times:

      • 3 - 5 business days for wholesale/full roll orders
      • 5-10 business days for small cuts during high volumes

    In short, it takes approximately 3 - 5 business days to process your order. Once your order is shipped you will be given a tracking number with your order confirmation to know exactly when to expect delivery. 

    For more detailed information click here.

    FORMS REQUIRED TO COMPLETE THIS STEP:

    Purchase Order:

    • You can use your own Purchase order 

    OR

    NOTE: Please include any special details on your Purchase Order - custom color lab dip approval color codes, time sensitive dates, ship-to address, specific shipping carrier, etc. 

    You will receive an order confirmation back from us that includes estimated ship date (Lead Times) from our facility & pricing for each of the items on your order.

    Before you send this form, you’ll need to include a signed Credit Card Form as well. 

    Credit Card Form: (click here to review our Payment Terms)

    STEP 4: CONFIRM YOUR ORDER

    Confirm your order via email to your representative that your Order Confirmation details are correct and/or advise revisions as necessary.

    STEP 5: CREDIT CARD CHARGE AND FINAL FREIGHT CHARGES

    When your order is ready to ship, your credit card on file will be charged for the full value and you will receive an invoice notification that includes the actual quantity shipped (+/- Tolerances), the tracking details (bottom left of invoice) as well as the shipping cost.

    STEP 6: RECEIVE AND INSPECT

    Receive your fabric and inspect (Quality Claims) before starting production.

    STEP 7: MAKE SAMPLES

    This is a very important step to confirm that the fabric you’ve selected will work for your needs. See below resources to working with Knits and Woven fabrics:

    STEP 8: WASH & WEAR TEST

    We provide recommended care but it is your responsibility to test and confirm care instructions for your specific garments.

    STEP 9: CONDUCT ADDITIONAL TESTING

    Conduct any additional testing required to ensure viability for your purposes - depending on what you will be using the fabric for, other tests may be necessary (i.e. flammability, tensile strength, pilling, color fastness, etc.).

    STEP 10: PLACE WHOLESALE BULK ORDER 

    Place bulk order through your Sales Representative

    Repeat STEPS 3-6 and 7-10 (as necessary)